CPC and privacy

CAP en persoonlijkelevenssfeer

The National Bank of Belgium (NBB) is responsible for processing the personal data retained in the Central Point of Contact for accounts and financial contracts (CPC) database.

The NBB processes these personal data in strict compliance with both Belgian and European privacy rules:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR);
  • the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data (only available in Dutch or French);
  • the legal and regulatory framework governing the CPC. 

Precautionary measures

Various precautionary measures have been taken to protect the privacy of all persons involved.

Under these measures, all persons:

  • are informed by the financial institution, upon the opening of a bank account or the conclusion of a contract, that certain data will be submitted to the CPC;
  • are granted, upon request, free and personal access to the data registered in their name in the CPC;
  • may request the correction or deletion of their own data in the CPC free of charge, should this information prove to be incorrect. Such a request should be addressed to the financial institution that submitted the information to the CPC.

Moreover, data for which the ten-year retention period has expired are irretrievably deleted.

All these measures apply to both natural and legal persons.

Data Protection Officer

The NBB has appointed a Data Protection Officer.

If you would like to exercise your rights or if you have any questions regarding data protection, you can contact this person via:

 Email: dataprotection@nbb.be

 Postal mail: 
    National Bank of Belgium
    Data Protection Officer
    boulevard de Berlaimont 14
    1000 Brussels.