Contact - Helpdesk OneGate

Please read the FAQ page for answers to the most common problems.

If the FAQ did not help you, please consult the following sections.

Questions about specific domains and reports

If you have specific questions about a report, please contact the domain-responsible or one of the following contacts.

Domain Description Email Phone
AML Anti-Money Laundering n.a.
ART - CSP Cash SSP n.a.
BBP Activities with foreign parties +32 2 221 40 99
BB2 2011/2013 Guarantee agreement n.a.
BB3 2021 Guarantee agreement n.a.
BFP Guarantee Fund n.a.
CDZ Mutuality n.a.
CLO Collect Other Surveys +32 2 221 40 99
CPA Datacollection for the Prudential Supervision of Insurance Companies n.a.
CPT Prudential Supervision    
Prudential Supervision, category Banks n.a.
Prudential Supervision, category Insurances n.a.
CSD Central Securities Depositories Regulation (CSDR) +32 2 221 48 66
DIV FDI-FATS-FOI Foreign Direct / Other investments +32 2 221 40 99
ESA Structural survey insurance undertakings n.a.
FAP Fit-and-Proper    
Fit-and-Proper, category Banks +32 2 221 51 00
Fit-and-proper category Investment firms +32 2 221 51 00
Fit-and-Proper, category Insurances n.a.
Fit-and-Proper, category ELMI/PI n.a.
  • FAP-OTHER-(except ELMI/PI)
Fit-and-Proper, category OTHERS (except ELMI/PI) n.a.
FPF Pension funds n.a.
FVC Financial Vehicle Corporations n.a.
GOV Remuneration, category Mutualities n.a.
INS Insurance – Solvency II n.a.
IPB Incident Payment Service Provider Banks n.a.
IPP Incident Payment Service Provider Payment Institutions n.a.
ITQ IT Risk Questionnaire +32 2 221 48 66
MBS Money and Banking Statistics n.a.
  • MIR
Interest-rate survey Reporting MIR n.a.
MUN Remuneration, category Banks n.a.
NRA Resolution Authority Domain n.a.
PRT Investment securities n.a.
PST Payment Statistics n.a.
REM Remuneration, category Insurances n.a.
REV Revisor n.a.
SXX INTRASTAT Foreign Trade (goods) +32 2 221 40 99
VAT VAT Units +32 2 221 40 99

Questions about Access and Authorisations

Here we are talking about specific problems about the access and the login to the application. 

Unavailability problems

This is for example problems with the availability of the application, compatibility-problems with the browser, availability of the website...

  • Phone: +32 2 221 40 60