Exchanging damaged euro notes
In some cases, damaged euro notes can still be exchanged. The conditions are set out below.
Exchange by post
For information on sending your values, please refer to the instructions of bpost.
| Volume | < 3000 euro per month ≤ 10 000 euro per calendar year |
| Charges | Free |
| Payment | By transfer |
| Request | Send the completed form along with a (double-sided) copy of the ID card of both the applicant and the beneficiary, as well as proof that the account belongs to the applicant (a bank statement or a photocopy of the bank card), to the Central Cash Office. |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. |
Standard exchange
| Volume | < 3000 euro |
| Charges | Free |
| Payment | Immediately at the counter In cash (transfer is not possible) |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. No form (except in the case of serious damage). |
Exchange of large amounts
| Volume | ≥ 3000 euro |
| Charges | Free |
| Payment | < 10 000 euro: Immediately in banknotes and coins ≥ 10 000 euro: Postponed in banknotes and coins |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. A declaration of origin must be completed. |