Exchanging damaged euro notes
In some cases, damaged euro notes can still be exchanged. The conditions are set out below.
Exchange by post
For information on sending your values, please refer to the instructions of bpost.
| Volume | < 3000 euro per month ≤ 10 000 euro per calendar year |
| Charges | Free |
| Payment | By transfer |
| Request | Completed form plus a copy of the identity card of the requester and the recipient and evidence that the account belongs to the requester (statement of account or copy of bank card) to be submitted to the Central Cash Office |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. |
Standard exchange
| Volume | < 3000 euro |
| Charges | Free |
| Payment | Immediately at the counter In cash (transfer is not possible) |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. No form (except in the case of serious damage). |
Exchange of large amounts
| Volume | ≥ 3000 euro |
| Charges | Free |
| Payment | < 10 000 euro: Immediately in banknotes and coins ≥ 10 000 euro: Postponed in banknotes and coins |
| CONDITIONS | The damage is accidental. More than half of the banknote still remains. A declaration of origin must be completed. |