FAQ

What should I do if someone offers me a clearly ink-stained or a bleached/discoloured euro banknote?
What is an anti-theft device, or intelligent banknote neutralisation system (IBNS)?
What is the risk if I accept a clearly ink-stained euro banknote marked by an IBNS?
What should I do if I have accepted an ink-stained euro banknote marked by an IBNS?
What should I do if someone offers me a partly singed banknote or glued banknotes?
Is there a legal framework on the exchange of damaged euro banknotes?