eManex Helpdesk

The Bank is aware that the eManex platform has in certain respects become obsolete from an IT perspective. The Bank is working on solutions and has decided to integrate eManex in its larger project to develop a digitised Fit & Proper portal. Until this project is implemented, the Bank will make only minor technical changes to the eManex platform.

Technical issues and questions

Questions and problems related to application availability, browser compatibility issues, website availability, etc.: +32 2 221 40 60

Access and authorisation issues

Questions and problems related to certificates: +32 2 221 40 60

Questions and problems related to access and login, password problems (activation codes): [email protected]

Content issues

Questions and problems related to application features, surveys, etc.: [email protected]

In the application, you will also find the contact persons at the NBB who are responsible for your file.