Consultation via internet

If you have an electronic identity card (eID) and an eID card reader you can request an overview of the data registered in your name in the Central Individual Credit Register (CICR) and in the file of Non-regulated registrations (ENR) over the internet. The search is based upon the identification number of the National Register shown on the eID.

Opening times and days

With the exception of Sundays and statutory holidays the application is always available. If you request your data during the hours stated below the answer will be shown on the screen immediately:

  • Monday - Friday (except bank holidays): 04:00 - 23:30
  • Saturday: 04:00 – 20:00
  • Bank holiday: 04:00 - 23:30

Outside these hours you can still request your data, but the result will not be available until the next day, when you must once again connect to the application to consult the response.

Saving the eID certificate in the internet browser

To use your eID in the internet application you must:

  • configure and upgrade the operating system and the internet browser on your PC
  • have a programme to open pdf documents
  • install Java (Sun Microsystems)
  • install an eID card reader
  • install the eID software
  • save the eID certificate in the internet browser

The application is compatible with various operating systems and internet browsers. The National Bank only offers support for Windows in combination with Internet Explorer.

Requesting your data from the Central Individual Credit Register

  • Step 1: Save the eID certificate in the internet browser (Windows installation manual  FR - NL (pdf))
  • Step 2: Consult the User Manual FR - NL (pdf)
  • Step 3: Connect the card reader and start the internet application

Help desk

The National Bank only offers support for the internet application that it has developed. If you experience any problems with the installation of the eID-software or the eID-certificate, please consult the website eid.belgium.be.