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Please read the FAQ-page for answers to the most common problems.

General Problems with the application

This is for example problems with the availability of the application, compatibility-problems with the browser, availability of the website...

• Telephone: +32 2 221 40 60

Questions about Access and Authorisations

Here we are talking about specific problems about the access and the login to the application. This is for example problems with passwords or certificats.

• Telephone: +32 2 221 54 86
• Fax: +32 2 221 32 99
• Email: access.onegate@nbb.be

Questions about specific Domains and Reports

If you have specific questions about a report, please contact the domain-responsible or one of the following contacts.

Click on the Domain to find more information about the underlying Reports.

Domain	Description	Email	Telephone
BBP	Balance of Payments	See details	+32 2 221 40 99
	Report Description Email Telephone F01DGS All services +32 2 221 40 99 F02BRO Insurance intermediaries +32 2 221 40 99 F02CCI Payement cards +32 2 221 40 99 F02TRA Tourism +32 2 221 40 99 F02CMS All services +32 2 221 40 99 F01MTR Money Tranfers +32 2 221 40 99 F01MER Triangular trade +32 2 221 40 99 F01ENE Energy +32 2 221 40 99 S03CCR Debts and receivables vis-à-vis abroad pursuant to transactions of goods: existing declarants +32 2 221 40 99 F01PKI Banks +32 2 221 40 99 F02INS Insurance companies +32 2 221 40 99 F02OFI Services: activities abroad for financial institutions other than insurance companies +32 2 221 40 99 F02INS List of resident clients and number of transactions +32 2 221 40 99
SXX	INTRASTAT Foreign Trade (goods)		+32 2 221 40 99
DIV	FDI-FATS-FOI Foreign Direct / Other investments		+32 2 221 40 99
VAT	VAT Units		+32 2 221 40 99
AML	Anti-Money Laundering – Loi anti-blanchiment - Witwaswetgeving		n.a.
CPA	Datacollection for the Prudentiel Supervision of Insurance Companies		n.a.
CPT	Contrôle Prudentiel – Prudentieel Toezicht		n.a.
REM	Remuneration – Rémunération - Beloning		n.a.
CDZ	Mutuality – Mutualité - Ziekenfonds		n.a.
CKO	Central Corporate Credit Register		+32 2 221 51 10
BFP	Protection Fund - Fond de protection - BeschermingsFonds		n.a.
ESB	Credit Institutions - Structural survey		n.a.
IPB	Incident Payment Service Provider Banks		n.a.
IPP	Incident Payment Service Provider Payment Institutions		n.a.
MBS	Money and Banking Statistics		n.a.
NRA	Resolution Authority Domain		n.a.
CSP - ART	Cash SSP		+32 2 221 43 58
ESA	Report CBFA – SUC – REA Structural survey - insurance companies		n.a.
FVC	Financial Vehicle Corporations		n.a.
INS	Insurance – Solvency II		n.a.
MIR	Interest-rate survey Reporting MIR		n.a.
PRT	Balance of payments - Portfolio investments		n.a.
PST	Payment Statistic	See details	n.a.
	Report Description Email PST-2 Payments Statistics FRAUD Fraud Reporting under PSD2
FAP	Fit-and-Proper	See details	n.a.
	Report Description Email FAP-BANK Fit-and-Proper, category Banques FAP-INSURANCE Fit-and-Proper, category Assurances FAP-OTHER-ELMI/PI Fit-and-Proper, category ELMI/PI FAP-OTHER-(except ELMI/PI) Fit-and-Proper, category OTHERS (except ELMI/PI)