Contact - Helpdesk OneGate
Please read the FAQ-page for answers to the most common problems.
General Problems with the application
This is for example problems with the availability of the application, compatibility-problems with the browser, availability of the website...
- Telephone: +32 2 221 40 60
Questions about Access and Authorisations
Here we are talking about specific problems about the access and the login to the application. This is for example problems with passwords or certificats.
- Telephone: +32 2 221 54 86
- Fax: +32 2 221 32 99
- Email: access.onegate@nbb.be
Questions about specific Domains and Reports
If you have specific questions about a report, please contact the domain-responsible or one of the following contacts.
Click on the Domain to find more information about the underlying Reports.
Domain | Description | Telephone | |
---|---|---|---|
BBP | Balance of Payments | See details | +32 2 221 40 99 |
SXX | INTRASTAT Foreign Trade (goods) | +32 2 221 40 99 | |
DIV | FDI-FATS-FOI Foreign Direct / Other investments | +32 2 221 40 99 | |
VAT | VAT Units | +32 2 221 40 99 | |
AML | Anti-Money Laundering – Loi anti-blanchiment - Witwaswetgeving | n.a. |
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CPA | Datacollection for the Prudentiel Supervision of Insurance Companies | n.a. |
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CPT | Contrôle Prudentiel – Prudentieel Toezicht | n.a. |
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REM | Remuneration – Rémunération - Beloning | n.a. |
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CDZ | Mutuality – Mutualité - Ziekenfonds | n.a. |
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CKO | Central Corporate Credit Register | +32 2 221 51 10 | |
BFP | Protection Fund - Fond de protection - BeschermingsFonds | n.a. |
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ESB | Credit Institutions - Structural survey | n.a. |
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IPB | Incident Payment Service Provider Banks | n.a. |
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IPP | Incident Payment Service Provider Payment Institutions | n.a. |
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MBS | Money and Banking Statistics | n.a. |
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NRA | Resolution Authority Domain | n.a. |
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CSP - ART | Cash SSP | +32 2 221 43 58 | |
ESA | Report CBFA – SUC – REA Structural survey - insurance companies | n.a. |
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FVC | Financial Vehicle Corporations | n.a. |
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INS | Insurance – Solvency II | n.a. |
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MIR | Interest-rate survey Reporting MIR | n.a. |
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PRT | Balance of payments - Portfolio investments | n.a. |
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PST | Payment Statistic | See details | n.a. |
FAP | Fit-and-Proper | See details | n.a. |