FAQ

Please find below a selection of very frequently asked questions regarding the National Bank. You can find more specific questions on the organisation and activities of the National Bank in the section entitled "About the National Bank".

The National Bank
How can the National Bank be reached; is there a map with the route from the station; what are the opening hours, etc.?
Can I visit the National Bank; may I take photographs of the building, the printing works, the counter hall?
Who is responsible for the purchase and maintenance of machines, technical installations, offices, kitchen, etc.
Who is in charge of training and seminars?
Notes and coins
I found banknotes and coins denominated in old Belgian francs; where can I exchange them?
I still have old foreign currency; is there anything I can still do with this?
I think I have a counterfeit banknote. What should I do?
Can I exchange foreign currency at the National Bank?
Is it possible to open an account with the National Bank?
Where can I obtain the new 2-euro coin?
Can I purchase euro coins from other member states at the Bank?
Can I purchase euro coins from a specific year of issue at the Bank?
Can I purchase euro collector's coins at the Bank?
Where can I obtain information on devices intended for the detection of counterfeit banknotes?
Where can I obtain information regarding the technical features of banknotes and coins?
What to do with a damaged banknote?
Are there any restrictions as to the term of validity of banknotes and coins?
Annual accounts
How does one file or consult annual accounts?
I am looking for the address or the company number of a certain company.
Is this a bona fide company?
Where do I find the sector information for my company (turnover, number of companies, ETC.)?
Statistics and Exchange rates
What is the exchange rate for the dollar, the yen, etc. on a specific date?
What is the value of a coin, a house, ETC. in the year 19xx?
Bank services
I am looking for a bank for a loan.
I expect a payment from my bank, can the National Bank check this?
Where can I turn to if my bank overcharges me?
Miscellaneous
For a school assignment I am looking for a brochure on banknotes, the economy, the Central Balance Sheet Office, the National Bank.
I am looking for photographs of banknotes or buildings.
I am looking for sponsors for my club, for support for a project
In connection with an inheritance I would like to know where a certain person holds bank accounts.