Contact helpdesk

In the event of technical problems, please check your browser settings first (see browser settings link) before contacting the help desk.

If you contact the help desk, please have the following information ready:

• Operating System used (+ Service Pack, if any)
  
• browser used (+ type, version, Service Pack)
  
• are you connected directly to the internet or via an internal network?
  
• the error message which appears
  
• have you previously been able to connect to the secure part of the website?
  
• your direct dial telephone number
  
  

  [Intrastat/Extrastat returns]  [Interest Rates Survey Returns]  [Schema A Returns]
    [UCV] [Balance of Payments - Daily Directory] [Balance of Payments - Trade Receivables]

Describe the problem as accurately as possible, state the operating system, browser version, internet provider, etc. Also state your user name and telephone number if possible.

IT-Helpdesk: Technical Information  Subscription Form

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Intrastat/Extrastat returns   

		8.30 - 17.00 hrs
for functional advice	idep@nbb.be	02/221 44 43	02/221 32 99
for technical support	helpdesk.internet@nbb.be	02/221 40 60

 

UCV   

		8.30 - 17.00 hrs
for functional advice	cashlesspayments@nbb.be	02/221 40 60	02/221 31 35
for technical support	helpdesk.internet@nbb.be

Balance of payments - Daily directory   

		8.30 - 17.00 hrs
for functional advice	boprep@nbb.be	02/221 22 30 (M. Nigro) 02/221 21 34 (M. Palusci)	02/221 31 45 ou 0800/23 319 (numéro vert)
for technical support	helpdesk.internet@nbb.be	02/221 40 60

Balance of payments - Trade receivables   

		8.30 - 17.00 hrs
for functional advice	bopbiv@nbb.be	02/221 23 06 (M. Van den Berghe) 02/221 52 34 (M. Denolf)	02/221 31 45 ou 0800/23 319 (numéro vert)
for technical support	helpdesk.internet@nbb.be	02/221 40 60