Contact - Helpdesk OneGate

Please read the FAQ-page for answers to the most common problems.


General Problems with the application

This is for example problems with the availability of the application, compatibility-problems with the browser, availability of the website...

  • Telephone: +32 2 221 40 60



Questions about Access and Authorisations

Here we are talking about specific problems about the access and the login to the application. This is for example problems with passwords or certificats.



Questions about specific Domains and Reports

If you have specific questions about a report, please contact the domain-responsible or one of the following contacts.

Click on the Domain to find more information about the underlying Reports.

Domain Description Email Telephone
BBP Balance of Payments See details +32 2 221 40 99
SXX INTRASTAT Foreign Trade (goods) +32 2 221 40 99
DIV FDI-FATS-FOI Foreign Direct / Other investments +32 2 221 40 99
VAT VAT Units +32 2 221 40 99
AML Anti-Money Laundering – Loi anti-blanchiment - Witwaswetgeving
n.a.
CPA Datacollection for the Prudentiel Supervision of Insurance Companies
n.a.
CPT Contrôle Prudentiel – Prudentieel Toezicht
n.a.
REM Remuneration – Rémunération - Beloning
n.a.
CDZ Mutuality – Mutualité - Ziekenfonds
n.a.
CKO Central Corporate Credit Register +32 2 221 51 10
BFP Protection Fund - Fond de protection - BeschermingsFonds
n.a.
ESB Credit Institutions - Structural survey
n.a.
IPB Incident Payment Service Provider Banks
n.a.
IPP Incident Payment Service Provider Payment Institutions
n.a.
MBS Money and Banking Statistics
n.a.
NRA Resolution Authority Domain
n.a.
CSP - ART Cash SSP +32 2 221 43 58
ESA Report CBFA – SUC – REA Structural survey - insurance companies
n.a.
FVC Financial Vehicle Corporations
n.a.
INS Insurance – Solvency II
n.a.
MIR Interest-rate survey Reporting MIR
n.a.
PRT Balance of payments - Portfolio investments
n.a.
PST Payment Statistic See details
n.a.